Legal

Privacy Policy

Last updated: April 15, 2026 · We keep this simple and honest

Plain English summary: We collect only what we need to provide our services. We do not sell your data. We do not share your information with anyone except as needed to do our job. You can ask us to delete your data at any time.

1. Information We Collect

Information you provide directly

Name, email address, and phone number when you contact us or submit an audit request
Business name, website URL, and payment processing information to perform our services
Any additional information you share in communications with us

Information collected automatically

Basic website analytics including pages visited and time on site
IP address and browser type for security purposes
We do not use tracking pixels, behavioral advertising, or sell data to advertisers

2. How We Use Your Information

We use the information we collect to:

Provide the payment infrastructure and compliance services you have engaged us for
Communicate with you about your account and service updates
Submit processor applications on your behalf with your authorization
Send service-related emails and follow-ups
Improve our services based on client feedback

We do not use your information for advertising, profiling, or any purpose unrelated to delivering our services.

3. Information We Share

We only share your information in the following circumstances:

With payment processors — when submitting applications on your behalf, with your explicit authorization
With service providers — tools we use to run our business (email, document signing, etc.) bound by confidentiality
When required by law — if required by a valid legal process

We never sell your personal information to third parties. Ever.

4. Data Security

We take reasonable measures to protect your information including encrypted communications, limited internal access to client data, and secure document handling. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

5. Data Retention

We retain client information for as long as necessary to provide our services and comply with legal obligations. After termination of services, we retain records for up to 3 years for legal and accounting purposes. You may request deletion of your data at any time and we will comply except where retention is required by law.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of non-essential communications at any time

To exercise any of these rights, email us at kory@lumeraautomation.com.

7. Cookies

Our website uses minimal cookies necessary for basic site functionality. We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings without affecting your ability to use our site.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes by email. Continued use of our services after changes constitutes acceptance.

9. Contact

Questions about this Privacy Policy? Contact us at kory@lumeraautomation.com or call (630) 532-2811.